Cancelation Policy

We are aware that client schedules can change to meet the needs of work, family and personal circumstances and that sometimes, these changes occur with little notice. When you schedule an appointment, multiple resources are reserved for your treatment or consultation to ensure that you enjoy an exceptional experience during your preferred time.

 

Please consider the costs of the multiple resources reserved for our valued patients’ appointments and the resulting need to strictly enforce our cancellation policy. Thank you for respecting our policy as detailed below.

 

CANCELLED AND RE-SCHEDULED APPOINTMENTS: Proper notice during regular business hours must be provided. Sundays are not considered business days and are not eligible to be included in the proper notice periods. A cancellation fee of $50.00 plus HST will apply to those appointments cancelled without 24 hour notice. IMPORTANT: All cancellation fees need to be paid prior to rebooking.

 

ARRIVING LATE FOR AN APPOINTMENT:

Although we will do our best to accommodate you, arriving late for your appointment may result in your appointment time being reduced or you may be required to rebook for another day. If the appointment needs to be rescheduled due to a late arrival or missed appointment, your account will be charged the corresponding cancellation fee off $50 plus HST.

Clients Missing More Than 1 Appointment Clients missing 2 consecutive appointments will be required to provide full pre-payment of their next appointment, which will be non-refundable in order to secure the next appointment. After 3 prepaid appointments, the client’s account will return to regular status.